Store Support

The Home Depot; Phoenix (AZ); On-site; USD 20,664 - 27,552; Full time

Job summary

A major home improvement retailer in Phoenix is seeking associates for Store Support positions. Responsibilities include assisting with customer order fulfillment, providing administrative support, and ensuring high customer satisfaction levels. Candidates should be detail-oriented, have strong time management skills, and demonstrate integrity. Key roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. This role offers opportunities to work cooperatively with various associates and stakeholders.

Qualifications

• Must be detail-oriented and able to work with little supervision.
• Strong communication skills for customer interactions.
• Ability to handle cash management and order inquiries.

Responsibilities

• Ensure high levels of customer satisfaction.
• Assist with order fulfillment and administrative services.
• Direct customers to relevant store departments.

Skills

Time management

Attention to detail

Cooperation with others

Customer service orientation

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.