Store Support

The Home Depot; Shallotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is hiring for a Store Support position in Shallotte, North Carolina. Associates are responsible for non-sales functions like customer order fulfillment and assisting customers. Key roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Ideal candidates should be detail-oriented with strong time management skills, able to work with minimal supervision, and focused on providing high customer satisfaction. Join us to support key operational responsibilities and enhance the customer experience.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with other associates and vendors.
• High level of integrity and focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.