Store Support

The Home Depot; Antioch (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is seeking Associates for Store Support positions in Antioch, Tennessee. Responsibilities include ensuring top-notch customer order fulfillment, aiding customers, and executing administrative tasks. These roles are paramount for maintaining customer satisfaction.

Candidates must demonstrate time management skills, be detail-oriented, and work effectively with limited supervision. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Proven time management skills.
• Detail-oriented with the ability to handle cash management.
• Demonstrated integrity and operational concern responsiveness.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot and provide administrative services.
• Direct customer inquiries to the appropriate departments.

Skills

Time management

Detail-oriented

Customer service

Teamwork

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.