Store Support

The Home Depot; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is looking for Associates in Store Support in Mechanicsburg, Pennsylvania. These roles involve a variety of non-sales functions including ensuring excellent customer order fulfillment, assisting customers in the lot, and providing administrative services.

Successful candidates will demonstrate detail-orientation, strong time management skills, and the ability to work both independently and as part of a team. Positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Qualifications

• Detail-oriented with strong time management skills.
• Ability to work cooperatively with others in a team environment.
• Proven integrity and focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Directing customers and answering questions regarding products.
• Works with associates, vendors, and carriers

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.