Store Support

The Home Depot; Los Angeles (CA); On-site; USD 28,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support roles who are responsible for non-sales functions. These positions focus on ensuring an exceptional customer order fulfillment experience, managing customer inquiries, and supporting operational tasks. Ideal candidates will demonstrate detail orientation, strong time management skills, and the ability to work with minimal supervision. Open positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Ability to work cooperatively with others and vendors.
• High level of integrity at all times.
• Focus on store specific business objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management or program compliance.

Skills

Detail-oriented

Time management

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.