Store Support

The Home Depot; Ludington (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail giant is looking for associates in Store Support positions, responsible for non-sales functions such as customer order fulfillment, assisting in the lot, and providing administrative services. Ideal candidates should be detail-oriented with excellent time management skills and a commitment to customer service. Multiple roles available include Office Associate and Customer Service Representative, contributing significantly to ensuring customer satisfaction in a busy retail environment.

Qualifications

• Proven time management skills.
• Must demonstrate a high level of integrity.
• Ability to work cooperatively with other associates.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or answer product order status questions.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.