Store Support

The Home Depot; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Atlanta is seeking Associates for Store Support roles. These positions require individuals to handle a variety of non-sales functions focused on customer order fulfillment and administrative services. Candidates should demonstrate excellent customer service skills, attention to detail, and the ability to work cooperatively in a team. Integrity and effective time management are essential. Join a dynamic team dedicated to enhancing customer satisfaction and operational efficiency.

Qualifications

• Detail-oriented individuals who can work cooperatively and with little supervision.
• Must have a proven track record in customer service.
• High level of integrity and focus on business objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service

Time management

Attention to detail

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.