Store Support

The Home Depot; Shorewood (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Shorewood, IL is seeking an Store Support role to help ensure a seamless customer experience. Associates may assist customers in the lot, provide administrative services, and support order fulfillment with high integrity and attention to detail.

Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, requiring collaboration with store teams and vendors to meet operational objectives.

Qualifications

• Experience delivering customer service in a retail setting.
• Detail-oriented with strong time management.

Responsibilities

• Assist customers with order status inquiries.
• Support cash handling and store operations.
• Collaborate with associates, vendors, and carriers to ensure orders fulfilled.

Job description

77770BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.