Store Support

The Home Depot; Laguna Niguel (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

The Home Depot in Laguna Niguel, CA seeks store support associates to assist with order fulfillment, customer questions, and administrative tasks. You will work with customers, vendors, and fellow associates to ensure a smooth shopping experience and maintain high service standards.

Responsibilities include guiding customers to departments or merchandise, answering product order status questions, handling cash and program compliance, and supporting store objectives with minimal supervision.

Qualifications

• Customer service experience is preferred.
• Good time management and attention to detail required.
• Ability to work with others to meet store objectives.

Responsibilities

• Assist customers with order fulfillment and inquiries.
• Support store operations and administrative tasks with minimal supervision.
• Direct customers to departments or merchandise and assist with cash handling where applicable.

Skills

Customer service

Time management

Attention to detail

Teamwork

Job description

72158BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.