Store Support

The Home Depot; Glendale (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Glendale, California is seeking Store Support associates to assist with non-sales functions, order fulfillment, and customer assistance across the store.

You will collaborate with other associates, vendors, and carriers, handle administrative tasks, and help ensure a high level of customer satisfaction while maintaining store operations. Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Customer service mindset and ability to work with customers.
• Strong time management and attention to detail.
• Integrity and cooperative teamwork with associates and vendors.

Responsibilities

• Assist customers with non-sales tasks and direct them to store departments.
• Support order fulfillment and administrative services to ensure smooth operations.
• Collaborate with associates, vendors, and carriers to maintain store objectives and customer satisfaction.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.