Store Support

The Home Depot; Costa Mesa (CA); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

The Home Depot in Costa Mesa, CA is seeking Store Support associates to perform a variety of non-sales functions, including ensuring an outstanding order fulfillment experience, assisting customers in the lot, and delivering essential administrative services.

You will interact with customers and vendors, direct shoppers to departments or merchandise, answer questions on order status, and support cash handling and program compliance while maintaining store objectives and high levels of customer

Responsibilities

• Assist customers with order fulfillment and store tasks.
• Direct customers to departments and handle administrative duties.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.