Store Support

The Home Depot; Garden Grove (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Garden Grove, California invites applicants for multiple Store Support roles, including Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. These positions support non-sales functions, ensure a smooth order fulfillment experience, assist customers in the lot, and provide administrative services as needed.

Successful candidates will work with fellow associates and vendors, manage customer inquiries about product order status, and

Responsibilities

• Assist customers with order status inquiries and product availability.
• Support cash handling and program compliance as directed by store procedures.
• Coordinate with associates, vendors, and carriers to fulfill orders and maintain store operations.

Job description

87158BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.