Store Support

The Home Depot; Pasadena (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot is seeking candidates for store support roles to help deliver outstanding customer service and reliable store operations in Pasadena, CA. Responsibilities may include assisting customers with locating products, processing orders, and providing administrative support as needed.

Positions emphasize teamwork, attention to detail, and time management to maintain smooth store performance and high customer satisfaction.

Qualifications

• Detail-oriented and accurate in tasks
• Strong time management skills and reliability
• Ability to work cooperatively with associates and vendors

Responsibilities

• Assist customers in locating products and answering questions on stock and order status
• Support order fulfillment and processing activities to ensure timely delivery
• Perform administrative tasks and store-support duties with little supervision

Job description

Job Description

125773BR

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.