Store Support

The Home Depot; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support roles. These positions involve non-sales duties such as assisting with customer orders, managing cash, and providing administrative services. Candidates should have strong customer service skills, time management abilities, and the capacity to work well with others. Successful associates will contribute to high customer satisfaction levels in a dynamic retail environment.

Qualifications

• Ability to work cooperatively with others.
• Experience in customer interactions preferred.
• Strong integrity and focus on objectives.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot and provide admin services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Attention to detail

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.