Store Support

The Home Depot; Lindon (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking associates for Store Support positions. Candidates will be responsible for ensuring exceptional customer order fulfillment experiences, assisting customers in the lot, and providing essential administrative services. Critical thinking, time management, and teamwork abilities are essential for success in these roles. The positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, all aimed at enhancing customer satisfaction on various levels.

Qualifications

• Ability to work with little or some supervision.
• Strong customer service skills required.
• Must respond to operational concerns and focus on business objectives.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and ensure program compliance.

Skills

Detail-oriented

Time management

Integrity

Team cooperation

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.