Store Support

The Home Depot; Midland (MI); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support roles to ensure outstanding customer service. Responsibilities include assisting customers with orders, providing administrative services, and maintaining cash management. Ideal candidates will be detail-oriented and possess excellent time management skills. Strong customer service and integrity are essential for success in this position, which supports key operational responsibilities within the store.

Qualifications

• Must work cooperatively with other associates and vendors.
• Proven time management skills are essential.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.