Store Support

The Home Depot; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in New York is seeking associates for Store Support positions to ensure outstanding customer order fulfillment, assist customers, and provide administrative services. Candidates must demonstrate attention to detail, strong time management skills, and integrity while working cooperatively with others. Open roles include Office Associate, Order Fulfillment Associate, and Customer Service Representative. This role is essential for maintaining high levels of customer satisfaction.

Qualifications

• Proven time management skills are essential.
• Must be detail-oriented and demonstrate high integrity.
• Respond to operational concerns of all associates.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service skills

Ability to work cooperatively

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.