Store Support

The Home Depot; Smyrna (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading home improvement retailer in Smyrna, Tennessee, is seeking Store Support Associates to handle a variety of non-sales functions. Key responsibilities include ensuring outstanding customer order fulfillment, assisting customers in the lot, and providing administrative services. Candidates should demonstrate a strong focus on customer satisfaction and work cooperatively with others. This is a critical role requiring attention to detail and proven time management skills.

Qualifications

• Detail-oriented and capable of working with little supervision.
• Proven time management skills.
• Ability to demonstrate integrity and respond to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot.
• Provide administrative services.
• Coordinate with vendors, carriers, and fellow associates to meet store objectives and ensure customer satisfaction.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.