Store Support

The Home Depot; Rochester Hills (MI); On-site; USD 30,000 - 35,000; Full time

Job summary

The Home Depot in Rochester Hills, Michigan is looking for Associates in Store Support positions. These roles are vital in ensuring outstanding customer order fulfillment and assist in various non-sales functions such as customer assistance and administrative services.

Successful candidates will demonstrate integrity, detail orientation, and effective time management skills. Responsibilities include handling cash management and directing customers to store departments. Join us to support key operational responsibilities within a collaborative team environment.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.