Store Support

The Home Depot; Mission Viejo (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot is seeking Associates in Store Support positions in Mission Viejo, California. The roles involve various non-sales functions, including enhancing customer order fulfillment experiences and providing administrative services. Successful candidates will assist customers in the lot, answer questions about product order status, and ensure compliance with operational responsibilities.

In these positions, individuals will work cooperatively with fellow associates and vendors while demonstrating integrity and effective time management skills. Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Must be detail-oriented and have proven time management skills.
• Ability to work cooperatively with others and vendors.
• Demonstrate a high level of integrity.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.