Store Support

The Home Depot; Plymouth (MI); On-site; USD 27,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Plymouth, Michigan, is seeking associates for Store Support positions. These roles are critical in providing excellent customer service and ensuring smooth order fulfillment. Responsibilities include assisting customers, managing orders, and supporting operational tasks. Ideal candidates are detail-oriented, possess strong time management skills, and demonstrate integrity. This position offers an opportunity to work in a dynamic environment, contributing to customer satisfaction and store goals.

Qualifications

• Must work cooperatively with others and vendors.
• Demonstrated integrity and focus on business objectives.
• Ability to handle customer inquiries and operational concerns.

Responsibilities

• Assist customers in lot or provide administrative services.
• Direct customers to departments or merchandise.
• Ensure outstanding customer order fulfillment experience.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.