Store Support

The Home Depot; Everett (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Everett, Massachusetts is seeking Associates in Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment, assisting customers in the lot, and providing administrative services. The role involves direct customer interaction, requiring a detail-oriented individual with strong time management and integrity. Successful candidates will support store operations and work cooperatively with a team, contributing to a high level of customer satisfaction.

Qualifications

• Must be detail-oriented and possess proven time management skills.
• Ability to work cooperatively with other associates and vendors.
• Experience in customer service and direct interaction with customers.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the store and in the lot.
• Handle cash management and compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.