Store Support

The Home Depot; Fremont (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support positions. Responsibilities include ensuring an outstanding customer order fulfillment experience, assisting customers in various capacities, and providing administrative services. Candidates should excel in customer service, demonstrate integrity, and have strong time management skills. This role plays a vital part in maintaining high customer satisfaction levels at the store.

Qualifications

• Ability to work cooperatively with other associates and vendors.
• Demonstrated integrity in all interactions.
• Focus on operational objectives while assisting customers.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot and answer their questions.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management skills

Customer service skills

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.