Store Support

The Home Depot; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Philadelphia is seeking Associates in Store Support roles responsible for critical non-sales functions. These positions include assisting customers, managing orders, and ensuring administrative services are executed efficiently. Ideal candidates are detail-oriented, possess strong time management skills, and demonstrate integrity while collaborating with team members to achieve operational objectives. These roles play a vital part in maintaining high customer satisfaction levels.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.