Store Support

The Home Depot; Naperville (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

A leading home improvement retailer in Naperville is seeking associates for Store Support positions. Responsibilities include ensuring customer order fulfillment, assisting customers in the lot, and providing administrative services. Successful candidates will possess strong time management skills, attention to detail, and integrity. The role involves some interaction with customers and vendors while helping to maintain high customer satisfaction levels.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and vendors.
• High level of integrity in all interactions.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.