Store Support

The Home Depot; Bedford Park (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Associates for Store Support positions. These roles are essential for ensuring outstanding customer order fulfillment, assisting customers in the lot, and providing administrative services. Candidates should be detail-oriented with proven time management skills and a strong commitment to customer satisfaction. Duties include handling customer inquiries, managing cash, and collaborating with team members to achieve store objectives. A high level of integrity and cooperative attitude is required.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Experience in cash management and customer service.
• Ability to maintain focus on business objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Respond to operational concerns and support key responsibilities.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.