Store Support

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking associates for Store Support positions. These roles are essential for various non-sales functions, including ensuring excellent customer order fulfillment, assisting customers on the lot, and providing administrative services. Candidates must be detail-oriented and possess strong time management skills. A high level of integrity and the ability to work cooperatively with other associates are crucial for success in these positions.

Qualifications

• Detail-oriented and able to work cooperatively with others.
• Proven time management skills.
• Ability to respond to operational concerns.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management or program compliance.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.