Store Support

The Home Depot; Chantilly (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Chantilly is seeking individuals for Store Support positions. Responsibilities include ensuring excellent customer order fulfillment, assisting customers, and performing administrative services. Ideal candidates must demonstrate strong time management, attention to detail, and high integrity while working cooperatively with team members. This position plays a critical role in enhancing customer satisfaction and achieving store business objectives.

Qualifications

• Proven time management skills.
• Detail-oriented and able to work cooperatively.
• High level of integrity and focus on business objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and handle program compliance.

Skills

Detail-oriented

Time management

Customer service skills

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.