Store Support

The Home Depot; Punta Gorda (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for Associates in Store Support positions located in Punta Gorda, Florida. These roles are non-sales and include responsibilities such as ensuring a high-quality customer order fulfillment experience and assisting customers directly. Ideal candidates must be detail-oriented, possess strong time management skills, and work well in a team environment to support various operational needs. This is an excellent opportunity to contribute to customer satisfaction in a vibrant retail environment.

Qualifications

• Ability to work cooperatively with other Associates.
• Proven time management skills.
• Demonstrates a high level of integrity.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.