Store Support

The Home Depot; Alpharetta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support roles, responsible for non-sales functions such as customer order fulfillment, administrative services, and assisting customers. Candidates must be detail-oriented, possess strong time management skills, and demonstrate integrity. Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, essential for achieving high levels of customer satisfaction.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Demonstrate a high level of integrity and respond to operational concerns.
• Ability to work with little supervision and remain focused on store objectives.

Responsibilities

• Fulfill customer orders and assist in store functions.
• Interact with customers and vendors as needed.
• Handle cash management and compliance with programs.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.