Store Support

Home Depot; Schertz (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

Home Depot in Schertz, Texas is seeking a Store Support Associate to help maintain smooth store operations and assist customers with order status, cashiering, and service in the lot. This role emphasizes teamwork, accuracy, and customer focus in a fast-paced retail environment.

The position involves supporting office/lot/order fulfillment tasks, following store procedures, and representing Home Depot with integrity while helping customers find products and resolve questions.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.