Store Support

The Home Depot; Douglasville (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A large home improvement retailer in Douglasville is seeking Associates for Store Support positions. Responsibilities include ensuring excellent customer order fulfillment, assisting in the lot, and providing administrative services. Candidates should be detail-oriented with strong time management skills, demonstrate integrity, and possess a strong customer service orientation. Various roles such as Office Associate and Customer Service Representative are available, aiming to enhance customer satisfaction and support store objectives.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and handle operational concerns.
• High level of integrity and customer service skills.

Responsibilities

• Ensure outstanding customer order fulfillment experiences.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments and answer product questions.

Skills

Detail-oriented

Time management

Integrity

Customer service orientation

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.