Store Support

The Home Depot; Marple Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer located in Marple Township, Pennsylvania is seeking associates for Store Support positions. These roles are essential for ensuring an outstanding customer order fulfillment experience and may involve assisting customers directly. Candidates must demonstrate effective time management skills and integrity while performing various responsibilities, including administrative tasks and operational compliance. If you enjoy working in a team-oriented environment and are detail-oriented, this opportunity might be a great fit for you.

Qualifications

• Experience in customer service or retail environments is preferred.
• Ability to work cooperatively with others and manage multiple tasks.
• Strong attention to detail and operational compliance.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot and provide administrative services.
• Handle cash management and respond to operational concerns.

Skills

Customer service orientation

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.