Store Support

The Home Depot; Bridgeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for Store Support positions responsible for various non-sales functions. These roles include ensuring excellent customer order fulfillment, assisting customers, and providing administrative services. Candidates should possess strong attention to detail, time management skills, and the ability to work cooperatively with others. This position is crucial in maintaining a high level of customer satisfaction, with opportunities to engage directly with customers and vendors.

Qualifications

• Ability to work cooperatively with other Associates, vendors, and carriers.
• Proven time management skills and attention to detail.
• High level of integrity and customer satisfaction focus.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments and answer questions.

Skills

Detail-oriented

Time management skills

Customer service skills

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.