Store Support

The Home Depot; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking associates for Store Support roles. These positions are pivotal in ensuring outstanding customer fulfillment experiences and include tasks such as assisting customers, handling cash management, and ensuring program compliance. Ideal candidates should be detail-oriented, demonstrate time management skills, and work effectively with minimal supervision. The roles will cater to various functions including Office Associate and Customer Service Representative, fostering a commitment to customer satisfaction.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Must demonstrate detail-oriented skills and time management.
• Must have a high level of integrity in interactions.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service orientation

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.