Store Support

The Home Depot; Aiken (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A large home improvement retailer is seeking associates for Store Support positions. Responsibilities include ensuring an outstanding customer fulfillment experience, assisting with customer inquiries, and performing administrative services. The ideal candidates should be detail-oriented and exhibit excellent time management skills while maintaining high levels of integrity. This role is critical in providing customer satisfaction in a fast-paced environment.

Qualifications

• Must work cooperatively with others and effectively with little supervision.
• Maintain a high level of customer satisfaction.
• Must respond to operational concerns and support business objectives.

Skills

Detail-oriented

Time management

Customer service skills

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.