Store Support

The Home Depot; Farmington Hills (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer seeks associates for store support roles in Farmington Hills. Successful candidates will be responsible for customer order fulfillment, assisting customers in the store and lot, and handling administrative tasks. Attention to detail, effective time management, and a commitment to customer satisfaction are essential. Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. The work environment requires collaboration and integrity.

Qualifications

• Detail-oriented with a focus on customer satisfaction.
• Capable of working cooperatively with others.
• Ability to handle cash management and program compliance.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or store departments.
• Support operational responsibilities and respond to associate concerns.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.