Store Support

The Home Depot; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Home Depot in Los Angeles is seeking Store Support professionals to perform essential non-sales functions, ensuring a smooth customer order fulfillment experience, assisting customers in the lot, and handling administrative tasks.

Associates must interact with customers, vendors, and other team members, maintain strong time management, and uphold integrity while aligning with store objectives and operational priorities.

Responsibilities

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.