Store Support

The Home Depot; Dallas (TX); On-site; USD 16,531 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions to ensure outstanding customer experiences across various non-sales functions. Responsibilities include assisting customers, managing order fulfillment, and working cooperatively with other staff. Ideal candidates must be detail-oriented, demonstrate time management skills, and maintain high integrity in their interactions. This role is crucial in supporting key operational responsibilities and contributing to store-specific objectives.

Qualifications

• Must demonstrate a high level of integrity at all times.
• Ability to handle cash management and program compliance.
• Respond to operational concerns of all associates.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Work cooperatively with other Associates and vendors.

Skills

Detail-oriented

Time management

Customer service

Cooperation

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.