Store Support

The Home Depot; Lithia Springs (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Lithia Springs is looking for Associates in Store Support to perform non-sales functions. Responsibilities include ensuring excellent customer order fulfillment, assisting customers on the lot, and providing administrative support. Candidates should possess strong customer service skills, attention to detail, and effective time management. This role requires working cooperatively with other associates and a commitment to high customer satisfaction.

Qualifications

• Proven customer service experience.
• Ability to work independently and cooperatively with others.
• Strong integrity and operational focus.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Attention to detail

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.