Store Support

The Home Depot; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in San Diego seeks enthusiastic Store Support Associates to enhance customer satisfaction through diverse non-sales functions. You will assist customers, manage order fulfillment, and address inquiries effectively. Candidates should be detail-oriented, exhibit strong time management skills, and work well in a team. Integrity is paramount as you engage in various tasks to support store operations. Opportunities include roles like Office Associate and Customer Service Representative.

Qualifications

• Detail-oriented and able to work cooperatively with others.
• Proven time management skills and high integrity.
• Ability to assist customers and handle cash management.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer inquiries.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.