Store Support

The Home Depot; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail company is hiring for Store Support positions in Austin, Texas. Associates will handle non-sales functions like customer order fulfillment, assisting customers, and providing administrative support. Roles include Office Associate, Order Fulfillment Associate, and Customer Service Representative. Candidates should be detail-oriented, have strong time management skills, and work well with others to ensure customer satisfaction.

Qualifications

• Must work cooperatively with other associates.
• Must have proven time management skills.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service orientation

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.