Store Support

The Home Depot; Leander (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for Store Support positions. These associates will handle a variety of non-sales functions to ensure customer satisfaction, including assisting customers and managing administrative tasks. Successful candidates must exhibit integrity, work well with others, and possess strong time management skills. This full-time role plays a critical part in customer order fulfillment and supporting store operations.

Qualifications

• Must demonstrate a high level of integrity at all times.
• Ability to work cooperatively with others and with little supervision.
• Detail-oriented with proven time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management skills

Customer service orientation

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Consumer Services