Store Support

The Home Depot; Round Lake Beach (IL); On-site; USD 19,286 - 24,796; Full time

Job summary

The Home Depot in Round Lake Beach, IL seeks an Store Support Associate to help ensure smooth store operations and outstanding customer service. You may assist customers in the lot, process orders, handle administrative tasks, and support cashier interactions with accuracy and efficiency.

Responsibilities emphasize teamwork with Associates, vendors, and carriers, with minimal supervision and strong time management to meet store objectives and maintain high customer satisfaction.

Qualifications

• Assist customers with order status and product inquiries.
• Support cash handling and program compliance.
• Work cooperatively with associates, vendors and carriers.
• Potential roles include Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or merchandise and answer product questions.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.