Store Support

The Home Depot; Kingshill (United States Virgin Islands); On-site; USD 35,000 - 55,000; Full time

Job summary

The Home Depot in the United States is seeking Store Support positions, including Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

These roles focus on non-sales functions, helping with order fulfillment, assisting customers in the lot, and providing administrative support. You will interact with customers and vendors while maintaining store objectives and a high level of integrity.

Responsibilities

• Assist customers with order status inquiries and product questions.
• Support store operations, including cash handling and program compliance.
• Collaborate with associates, vendors, and carriers to fulfill orders and improve customer service.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail‑oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.