Store Support

The Home Depot; Jurupa Valley (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Home Depot in Jurupa Valley, CA is seeking Store Support associates to perform a range of non-sales functions, including facilitating order fulfillment, assisting customers in the lot, and delivering administrative services to keep the store running smoothly.

You will work cooperatively with other associates and vendors, respond to operational concerns, and help maintain accuracy in cash handling, program compliance, and store procedures.

Responsibilities

• Facilitate order fulfillment and ensure accuracy.
• Assist customers in the lot and answer questions about products or orders.
• Support administrative tasks and store procedures to help keep operations smooth.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.