Store Support

The Home Depot; Shrewsbury (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

The Home Depot in Massachusetts is seeking an Stores Support Associate to help ensure a smooth, customer-focused operation. This role covers non-sales functions such as order fulfillment, in-lot assistance, and administrative tasks, with occasional direct customer or vendor interaction.

You will work with fellow associates, vendors, and carriers to deliver accurate orders, handle time-sensitive duties, maintain integrity, and support store objectives while staying detail-oriented under minimal

Qualifications

• Non-sales functions in Store Support.
• Direct customer or vendor interaction is sometimes required.
• Must work cooperatively with other Associates, vendors, and carriers.
• Must be detail-oriented with proven time management skills.
• Must demonstrate a high level of integrity at all times.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or merchandise; answer product order status questions.
• Handle cash management or program compliance when needed.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.