Store Support

The Home Depot; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is looking for Associates in Store Support positions in Town of Texas, Wisconsin. This role involves non-sales functions such as ensuring customer order fulfillment, assisting customers, and administrative services.

Candidates will engage with customers or vendors as needed and must work well under minimal supervision. Attendance to operational concerns and maintaining a strong focus on store productivity is essential. Whether in roles like Office Associate or Lot Associate, teamwork and a high level of integrity are key requirements.

Qualifications

• Must work cooperatively with others and vendors.
• Detail-oriented with time management skills.
• High level of integrity in interactions.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Attention to detail

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.