Store Support

The Home Depot; Leominster (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

The Home Depot is seeking an Associate for Store Support in Leominster, MA. This role focuses on non-sales functions, including order fulfillment, helping customers in the lot, and providing administrative support to keep store operations running smoothly.

You will interact with customers, vendors, and fellow associates under light supervision, upholding high standards of integrity, time management, and attention to detail while aligning with store objectives and operational priorities.

Qualifications

• Non-sales store support duties including order fulfillment and customer assistance.
• Interacts with customers, vendors, and associates with supervision.
• Must be detail-oriented with strong time management.

Responsibilities

• Assist customers with order status and store directions.
• Support cash handling, program compliance, and store objectives.
• Collaborate with associates and vendors to ensure customer satisfaction.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.