Store Support

The Home Depot; Lawrenceville (GA); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading home improvement retailer seeks Associates in Store Support positions to handle non-sales functions, ensuring customer satisfaction and assisting with order fulfillment. Responsibilities include directing customers, managing cash, and overseeing administrative services. Candidates should be detail-oriented and possess strong time management skills, working cooperatively with fellow associates and vendors to meet operational objectives.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Experience in customer service or administration is beneficial.
• Detail-oriented with proven time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer product questions.

Skills

Detail-oriented

Time management

Integrity

Cooperative teamwork

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.